Will Nuance Continue to Make Dragon Software for Windows

Installation packages

Dragon Professional Anywhere is an enterprise level productivity application that provides full support for local desktop installations as well as virtual deployments. Dragon Professional Anywhere needs to run in the same process space as the target application. If the target application is installed locally, Dragon Professional Anywhere should also be installed locally. Likewise, if the target application is deployed virtually, Dragon Professional Anywhere needs to be deployed virtually as well.

Local installation

Dragon Professional Anywhere can be installed by enterprise professionals directly on their computers using the ClickOnce installation link that was provided in your Welcome Kit. The ClickOnce deployment does not require elevated user rights and provides automatic upgrades when new versions are released by Nuance. If you prefer to control deployment to the local workstation, you can use the MSI package below to perform an SMS push installation.

Virtual deployment

Dragon Professional Anywhere can be published as a virtual application or installed as part of a virtual desktop image. For virtual deployments, we recommend the XCOPY deployment package below. For more information on how to deploy your application in a virtual environment see: Virtual environment support.

XCOPY deployment package 2021.4.2 (v21.4.81.2204)

The XCOPY installation package enables you to deploy Dragon Professional Anywhere by simple file copy operations. For information on how to deploy and configure Dragon Professional Anywhere using XCOPY deployment, see the Installation and Administration Guide. Depending on your Group Policy security settings, Microsoft Windows might mark downloaded files as unsafe. Unblock the ZIP file, if necessary, to allow proper execution of Dragon Professional Anywhere when started: Right-click the ZIP file and select Properties; on the General tab, click Unblock and Apply.

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Windows Installer deployment package 2021.4.2 (v21.4.81.2204)

The Windows Installer package provided is MSI command line-only; no installation wizard is available. For information on mandatory and optional parameters, see the Installation and Administration Guide.

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Virtual environment support

Dragon Professional Anywhere was built from the ground up as a pure virtual application to allow for rapid deployment and help ease the burden on overworked IT staff.

Benefits

The Nuance custom audio channel significantly reduces the bandwidth requirements for audio transmission from the client end point to the virtual application. Nuance provides custom audio channel implementations for Citrix, VMware and RDS.

These custom audio channels are automatically installed on the server when you deploy the main Dragon Professional Anywhere application. The client components of the extensions still need to be installed on the client PC using the installation packages below.

For more information on the available audio solutions for your configuration, see Dragon Professional Anywhere Audio Routing Solutions in Virtualized Environments.

Compatibility

The Nuance virtual extensions are designed to be backward compatible from Dragon Professional Anywhere to the client end point. This means you can run newer versions of Dragon Professional Anywhere in your virtual environment and they will be compatible with older versions of their corresponding client end point extension. The following recommendations and restrictions apply:

• Compatibility for up to one year: New versions of Dragon Professional Anywhere are backward compatible with the corresponding end point virtual extensions for up to a year.
• Best practice (end point): We recommend that you update your client end point extension as soon as possible to benefit from fixes and optimizations applied to the extensions.

Nuance Citrix extensions v121.4.136.2138: The Nuance Citrix extensions package includes a custom audio channel to increase audio quality and reduce bandwidth requirements for audio transmission from the end point to the virtual application on the Citrix server or virtual desktop. This package also includes a custom channel to enable Nuance PowerMic and Philips SpeechMike buttons in Dragon Professional Anywhere.

Note: Starting with Citrix Virtual Apps and Desktops 7 2109, the Virtual channel allow list policy setting will be enabled by default. This means that Nuance virtual extensions will no longer work with the default configuration. For more information, contact Nuance technical support.

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Nuance VMware extensions v121.4.136.2138: The Nuance VMware extensions package includes a custom audio channel to increase audio quality and reduce bandwidth requirements for audio transmission from the end point to the virtual application on the Citrix server or virtual desktop. This package also includes a custom channel to enable Nuance PowerMic and Philips SpeechMike buttons in Dragon Professional Anywhere.

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Nuance RDS extensions v121.4.136.2138: The Nuance RDS extensions package includes a custom audio channel to increase audio quality and reduce bandwidth requirements for audio transmission from the end point to the virtual application on the Terminal Server. This package also includes a custom channel to enable Nuance PowerMic and Philips SpeechMike buttons in Dragon Professional Anywhere.

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Optional third-party microphone extensions v121.4.136.2138: The optional third-party microphone extensions package includes a collection of virtualization add-ons provided by third-party device suppliers (for example, Grundig or Olympus). Virtualization technology support varies by microphone supplier.

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End-of-life policy

The rapid rise of the cloud computing model has fundamentally reshaped the software industry and the way software is delivered. Gone are the days of biannual software releases shipped on a DVD, replaced with a cloud distribution model that allows software manufacturers to rapidly innovate and easily distribute their solutions to cloud connected customers. Nuance is no exception, and we have used the cloud model to radically accelerate our ability to deliver new solutions, capabilities and features into the market and respond to our customers' needs.

Supported. A given major release or point release is supported for 12 months after the initial release date. During this period, Nuance will investigate any reported issues and make best efforts to address any confirmed defects in a future major, point or service release.

End of Support (EOS). If a major release or point release is more than 12 months old, it will still interoperate with our Nuance cloud, but it is no longer officially supported. Any issues reported against an unsupported release will not be analyzed or investigated.

End of Life (EOL). A major release or point release that is more than 15 months old will no longer function due to advances in the Nuance cloud infrastructure.

Third-party end-of-life support policy

Dragon Professional Anywhere relies on a modern software infrastructure in order to be able to provide frontend speech recognition in a highly secure manner. Key components include modern operating systems from Microsoft, the latest and most secure versions of the Microsoft .NET Framework, as well as solutions from virtualization vendors such as Citrix and VMware. In keeping with standard industry practices, these vendors routinely discontinue support for older products. By default, when a third-party vendor such as Microsoft or Citrix no longer supports an existing product, Nuance also officially ends support of Dragon Professional Anywhere running in that environment. Although the product may continue to function, Nuance will not be able to address any performance, security or functional issues that may arise from using unsupported third-party software.

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Source: https://dpa.nuance.com/StandAlone/

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